Terms and conditions

Welcome to the La Muse website (the "Website"). Please review the following terms of use (the "User Terms") that govern your use of our website. Please note that your use of the website constitutes your agreement to follow and be bound by the user terms.

Please also read our Privacy Policy section regarding our Data protection and personal information provided by you.



By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian.

In the case of registered users, we reserve the right to terminate access in the event of unauthorised access or use of an account, or breach (in our opinion) of the User Terms.


Price and Delivery

The price you will pay for the goods is the price in the e-mail confirmation. E&OE

You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery with 30 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid. Where goods become available for delivery at different times we reserve the right to deliver them in stages.

Once the goods have been delivered to you, you will hold them at your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to you.

If you place your order online we'll send you an e-mail to let you know when we've dispatched your order. Your order should arrive within not more than 28 working days of dispatch. This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments.


Returns policy

If you decide you do not require the goods, you may return the goods to us within ten days from the date on which you received them provided they are returned in their original packaging and in perfect condition. We shall refund the purchase price of the goods within 30 days of the order being cancelled. Goods supplied direct from a manufacturer will be subject to the returns conditions of that manufacturer. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. Goods must be returned using a signed delivery service - like Royal Mail Recorded or Special Delivery.

Questions and Complaints

If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us:


La Muse, 1 The Broadway, St Ives, Cambridgeshire, PE27 5BX

Telephone 01480 494400

Email This email address is being protected from spambots. You need JavaScript enabled to view it.


Website Content

The copyright in the contents of this Website is owned by or licensed to us, and all trade marks and other intellectual property rights in and relating to the Website are owned by us unless otherwise specified or the property of third parties offering products for sale through the Website. The contents of this Website (including without limitation text, video, audio, audio-visual material and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent, except as stated below.

You may print or download an individual page for private and personal non-commercial use only.

If you would like to apply for permission to distribute or reproduce any part of the contents of the Website other than as permitted in these User Terms please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We provide the Website on an "as is" basis. We make no representations or warranties of any kind with respect to the Website or its contents. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and materials published on the Website. Any liability, however it occurs, for any inaccuracies or errors is expressly excluded to the fullest extent permitted by law.


Product Information

The Website is controlled and operated in the United Kingdom and we make no representations that the materials on the Website are appropriate or available in other locations. You shall not use the Website in breach of any laws or regulations of any national, local, state or federal governments or agencies in any country or jurisdiction in which the content can be viewed or retrieved, or in breach of any international treaties or conventions or any community standards, and will not make any use of the Website such that the whole or part of the Website is interrupted, damaged or impaired in any way or for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety or which constitutes a violation or infringement of the rights of any person, firm or company.


Written Material Submitted by You

La Muse may monitor communications on the site but is under no obligation to do so. You must not post any material onto the site which is defamatory, obscene or blasphemous, which infringes third party rights or which could in any other way give rise to criminal or civil liability in any jurisdiction. We shall have no liability for any such material. We may in our absolute discretion remove any material if in our view it falls or might fall within the foregoing categories or is otherwise inappropriate. We shall own any material you send to the site or to us, shall not be obliged to treat any such communication as confidential and may exploit any such communication and its contents in such ways as we see fit.

Competitions and E-commerce

You may be offered opportunities on the Website to enter competitions or to purchase goods or services. In order to take part in these activities you may be required to accept further terms and conditions in relation to the provision by us or by third parties of such activities. You will also have to register with us to take part in such activities.

Your dealings with any third parties including but not limited to merchants through the Website and any terms, conditions, warranties or representations of such third parties, are solely between you and the relevant third party and we are not liable in any way for, and you agree to indemnify us in the manner referred to in these User Terms in relation to such dealings.

Exclusion of Our Liability / Indemnity

As a condition of use of the Website and the content of it that use is at the user's own risk. We are not liable to you or any third party for any loss or damage suffered as a result of any use of the Website, including but not limited to direct loss, indirect or consequential loss, and loss of profit, howsoever caused (whether arising out of any negligence or breach of these User Terms or otherwise), even if that loss or damage was foreseeable by us, or the possibility of it was brought to our attention (but not including death or personal injury resulting from our negligence).

The material on the Website does not constitute advice and you should not rely on any material on the Website to make (or refrain from making) any decision or in taking (or refraining from) any action.

We accept no responsibility for the content of any advertising material, and individual advertisers are solely responsible for the content of material, which is submitted to us, including ensuring compliance with any applicable legislation.

We make no warranty that the Website (or any website which is linked to the Website) is free from computer viruses or any other malicious or impairing computer programs, and you should take your own precautions in this respect.

We do our best to provide uninterrupted access to the Website, but we do not guarantee it and accept no liability for any failure to do so.

You agree to indemnify us against all liabilities, claims and expenses that may arise from any breach by you of these User Terms or your use of the Website. We reserve the right at our own expense to assume the exclusive defence of any matter otherwise subject to indemnification by you and as such you agree to co-operate with our defence of such claim.


The Website may also contain links to other websites, which are not under the control of and are not maintained by us. We are not responsible or liable in any way for such websites and cannot vouch for the suitability or accuracy of the content of those websites. We provide these links for your convenience only but do not monitor or endorse the material on such other websites.


Apart from our ability to terminate the Website or any services provided on the Website or restrict your access to them with immediate effect for your breach of the letter or spirit of any of these User Terms, without prejudice to any other accrued rights, we may also terminate the Website or services provided without prior notice to you where: (i) there is a regulatory or statutory change limiting our ability to provide the Website; (ii) any event beyond our reasonable control prevents us from continuing to provide the Website (for example, and without limitation, technical difficulties, capacity problems and communications failures); (iii) we consider in our sole discretion that you are abusing the provision of the Website or the services provided thereon or are otherwise acting in breach of these terms. Without prejudice to the foregoing, we reserve the right to remove any material on the Website including, without limitation, any user name, email or message board notice posted on the Website which we in our sole opinion deem unsuitable.


We reserve the right to change these User Terms from time to time, and to notify you by posting the User Terms so changed on the Website. The User Terms so revised will take effect one week after the date of such posting (or such later date as we indicate in such posting). If you do not wish to be governed by the revised User Terms, you must cease to use the Website.


We reserve the right to assign or subcontract any or all of our rights and obligations under these User Terms to a third party. If we exercise this right, we shall name the assignee or subcontractor on the Website. You may not without our prior written consent assign or dispose of any rights or obligations arising under these Terms.

No Partnership

Nothing in these User Terms shall be construed as constituting a legal partnership or joint venture between you and us.


In the event of conflict or inconsistency between the English version of these User Terms and any translation provided by us the English version shall prevail.


In the event that any term of these User Terms is held to be invalid or unenforceable by judicial decree or decision, the remainder of these User Terms shall remain valid and enforceable.

Governing Law and Jurisdiction

Use of this Website and these User Terms are subject to English Law which shall exclusively govern their interpretation, application and effect. The Courts of England shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with the subject matter of these Terms.